COMMUTER TA PIN LO
Commuter Policy October 2, 1997 Mr. Kevin D. Lum, President UAL/AFA Master Executive Council Association of Flight Attendants 6400 Shafer Court, Suite 250 Rosemont, IL 60018 Dear Mr. Lum: This letter will confirm the agreement between the Company and the Union during the course of negotiations, that the unique problems of our commuting Flight Attendants will be dealt with under a general set of guidelines. The following sets forth the rules concerning Flight Attendants that live in other cities and commute to their work assignments: 1. When traveling to her/his assignment, the Flight Attendant shall exercise prudent judgment, including awareness of weather and other factors affecting travel, so as to allow adequate time for completion of all pre-flight activities associated with the scheduled assignment. Specifically, if commuting by air, the Flight Attendant must have a minimum of a primary and secondary flight (on and/or off line), both of which are scheduled to arrive prior to report time and the initial scheduled flight. 2. If, for any reason, the Flight Attendant is unable to commute via the primary flight, the Flight Attendant will inform Onboard Scheduling as soon as possible that she/he is planning to utilize the secondary flight. The contact should be as detailed as possible, so Onboard Scheduling has as complete a picture of the situation as is practical. If, for any reason, the Flight Attendant is unable to commute via the secondary flight, she/he will inform Onboard Scheduling as soon as possible that she/he is unable to cover her/his assignment. 3. When Onboard Scheduling is informed by a Flight Attendant that the ability to cover an assignment is in question, Onboard Scheduling will determine the appropriate action to ensure schedule integrity. If the decision is made to cover the assignment with another Flight Attendant, Onboard Scheduling will inform the originally scheduled Flight Attendant of the planned action and also determine if, where, when and how Onboard Scheduling will utilize the originally scheduled Flight Attendant. 4. Onboard Scheduling or Onboard management may authorize higher priority Jumpseat or must-ride authority, including off line, if necessary to maintain schedule integrity. 5. If Onboard Scheduling is unable to utilize the Flight Attendant for her/his scheduled flight and is unable to utilize her/him on another flight, she/he will be placed on DNF status. 6. Managers and Onboard Service Supervisors will manage these commuting issues with reasonableness and fairness. Sincerely, Sara Fields Senior Vice President Onboard Service Commuter/Personal Emergency May 1, 2003 Mr. Gregory E. Davidowitch, President UAL/AFA Master Executive Council Association of Flight Attendants 6400 Shafer Court, Suite 250 Rosemont, IL 60018 Dear Mr. Davidowitch, During the negotiations between the Company and the Association leading to the Restructuring Agreement, dated May 1, 2003, the Company and the Union discussed the Company’s policies regarding Flight Attendant dependability infractions. Please be advised that I have distributed to Onboard Service management personnel the following clarifications and guidelines to the Company’s Prudent Commuter Policy and the Personal Emergency Policy. The Personal Emergency Policy will be communicated to Flight Attendants system-wide. Sincerely, /s/Charles L. Ahmes Charles L. Ahmes Managing Director Onboard Service To Onboard Service Management Personnel Prudent Commuter Policy Clarification This letter provides clarification to the Prudent Commuter Sideletter in the AFA Agreement as follows: Flight Attendants who encounter unexpected circumstances or conditions that cause them to miss a schedule obligation should immediately advise Onboard Scheduling. The Flight Attendant will then be contacted by a supervisor who will evaluate the situation based on: 1. The steps the Flight Attendant took to ensure schedule integrity. 2. How much control the Flight Attendant had over the circumstances or conditions. 3. Whether circumstances or conditions were unusual and extraordinary versus predictable situations. 4. How and when Onboard Scheduling was advised. To Onboard Service Management Personnel Personal Emergency Absences Policy Guidelines A personal emergency is an unplanned event, which is impossible to anticipate and would reasonably prevent an employee from reporting to work. When discussing or investigating personal emergency absences to determine if they should be excused, the following should be considered: * How much control did the Flight Attendant have over the circumstances which gave rise to the absence? * Was the absence appropriate to the situation? (i.e., would you or any reasonable person have missed work under the same circumstances?) * Could the Flight Attendant have made advance arrangements to avoid the absence? (e.g., back-up child care, schedule trade, ANP/PTO/DAT; alternative transportation, etc.) * Is it likely that such absences will continue as a result of the Flight Attendant's personal situation? Would a leave of absence and/or a referral to EAP be appropriate? If the absence has been determined to be an excused personal emergency: * The absence and the reason for it are recorded in the Flight Attendant's Work History. * The incident and any reference to it are not included in future counseling, initial discussions or any discipline. * Emergency time off due to death in the immediate family (Section 4T of the Agreement and Series 15.7.5) is excused and without loss of pay for up to three consecutive days. Such absences are not included in counseling, initial discussions or discipline for dependability.

COMMUTER TA PIN LO

Commuter Policy

October 2, 1997

Mr. Kevin D. Lum, President

UAL/AFA Master Executive Council

Association of Flight Attendants

6400 Shafer Court, Suite 250

Rosemont, IL 60018

Dear Mr. Lum:

This letter will confirm the agreement between the Company and the Union during the course of negotiations, that the unique problems of our commuting Flight Attendants will be dealt with under a general set of guidelines.

The following sets forth the rules concerning Flight Attendants that live in other cities and commute to their work assignments:

1. When traveling to her/his assignment, the Flight Attendant shall exercise prudent judgment, including awareness of weather and other factors affecting travel, so as to allow adequate time for completion of all pre-flight activities associated with the scheduled assignment. Specifically, if commuting by air, the Flight Attendant must have a minimum of a primary and secondary flight (on and/or off line), both of which are scheduled to arrive prior to report time and the initial scheduled flight.
2. If, for any reason, the Flight Attendant is unable to commute via the primary flight, the Flight Attendant will inform Onboard Scheduling as soon as possible that she/he is planning to utilize the secondary flight. The contact should be as detailed as possible, so Onboard Scheduling has as complete a picture of the situation as is practical. If, for any reason, the Flight Attendant is unable to commute via the secondary flight, she/he will inform Onboard Scheduling as soon as possible that she/he is unable to cover her/his assignment.
3. When Onboard Scheduling is informed by a Flight Attendant that the ability to cover an assignment is in question, Onboard Scheduling will determine the appropriate action to ensure schedule integrity. If the decision is made to cover the assignment with another Flight Attendant, Onboard Scheduling will inform the originally scheduled Flight Attendant of the planned action and also determine if, where, when and how Onboard Scheduling will utilize the originally scheduled Flight Attendant.
4. Onboard Scheduling or Onboard management may authorize higher priority Jumpseat or must-ride authority, including off line, if necessary to maintain schedule integrity.
5. If Onboard Scheduling is unable to utilize the Flight Attendant for her/his scheduled flight and is unable to utilize her/him on another flight, she/he will be placed on DNF status.
6. Managers and Onboard Service Supervisors will manage these commuting issues with reasonableness and fairness.

Sincerely,

Sara Fields

Senior Vice President

Onboard Service

Commuter/Personal Emergency

May 1, 2003

Mr. Gregory E. Davidowitch, President

UAL/AFA Master Executive Council

Association of Flight Attendants

6400 Shafer Court, Suite 250

Rosemont, IL 60018

Dear Mr. Davidowitch,

During the negotiations between the Company and the Association leading to the Restructuring Agreement, dated May 1, 2003, the Company and the Union discussed the Company’s policies regarding Flight Attendant dependability infractions. Please be advised that I have distributed to Onboard Service management personnel the following clarifications and guidelines to the Company’s Prudent Commuter Policy and the Personal Emergency Policy.

The Personal Emergency Policy will be communicated to Flight Attendants system-wide.

Sincerely,

/s/Charles L. Ahmes

Charles L. Ahmes

Managing Director

Onboard Service

To Onboard Service Management Personnel

Prudent Commuter Policy Clarification

This letter provides clarification to the Prudent Commuter Sideletter in the AFA Agreement as follows:

Flight Attendants who encounter unexpected circumstances or conditions that cause them to miss a schedule obligation should immediately advise Onboard Scheduling. The Flight Attendant will then be contacted by a supervisor who will evaluate the situation based on:

1. The steps the Flight Attendant took to ensure schedule integrity.
2. How much control the Flight Attendant had over the circumstances or conditions.
3. Whether circumstances or conditions were unusual and extraordinary versus predictable situations.
4. How and when Onboard Scheduling was advised.

To Onboard Service Management Personnel

Personal Emergency Absences Policy Guidelines

A personal emergency is an unplanned event, which is impossible to anticipate and would reasonably prevent an employee from reporting to work. When discussing or investigating personal emergency absences to determine if they should be excused, the following should be considered:

* How much control did the Flight Attendant have over the circumstances which gave rise to the absence?
* Was the absence appropriate to the situation? (i.e., would you or any reasonable person have missed work under the same circumstances?)
* Could the Flight Attendant have made advance arrangements to avoid the absence? (e.g., back-up child care, schedule trade, ANP/PTO/DAT; alternative transportation, etc.)
* Is it likely that such absences will continue as a result of the Flight Attendant's personal situation? Would a leave of absence and/or a referral to EAP be appropriate?

If the absence has been determined to be an excused personal emergency:

* The absence and the reason for it are recorded in the Flight Attendant's Work History.
* The incident and any reference to it are not included in future counseling, initial discussions or any discipline.
* Emergency time off due to death in the immediate family (Section 4T of the Agreement and Series 15.7.5) is excused and without loss of pay for up to three consecutive days. Such absences are not included in counseling, initial discussions or discipline for dependability.